Job Description
Join Sacramento Hospitality Group as an Evening Customer Service Specialist and become the heartbeat of our guest experience! We're seeking energetic individuals to deliver exceptional service during our peak evening hours. This flexible part-time role offers competitive pay and the opportunity to work in a dynamic, team-oriented environment. If you thrive in fast-paced settings and take pride in creating memorable interactions, we want to meet you!
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage guest inquiries, bookings, and special requests with precision
- Process transactions and maintain accurate records in our POS system
- Collaborate with team members to ensure seamless evening operations
- Resolve customer concerns promptly and escalate complex issues when needed
- Assist with venue preparation and closing procedures
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with reservation and POS systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with a problem-solving mindset
- High school diploma or equivalent required