Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Customer Service Specialist! We're seeking energetic individuals to deliver exceptional guest experiences during our peak evening hours. This immediate hire opportunity offers flexible scheduling in a vibrant downtown San Francisco location. Perfect for students, career changers, or anyone seeking evening work with growth potential. Enjoy competitive pay, complimentary meals, and a supportive team environment.
Responsibilities
- Provide exceptional customer service to evening patrons with warm, professional interactions
- Manage reservations, seating arrangements, and waitlist operations efficiently
- Process payments and handle POS transactions with accuracy
- Coordinate with kitchen and service teams for seamless operations
- Address guest concerns promptly and resolve issues to satisfaction
- Maintain clean and organized dining areas throughout shift
- Assist with inventory management and restocking supplies
Qualifications
- Minimum 6 months customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic math proficiency for cash handling
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with problem-solving mindset
- Must be able to stand for extended periods
- Food Handler's Certificate (or willingness to obtain)