Job Description
Join our dynamic team at Capital Connect Solutions as an Evening Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support during our peak evening hours. This flexible part-time role offers competitive pay and the opportunity to make a meaningful impact in our nation's capital. Enjoy a supportive work environment with modern amenities and opportunities for growth. Perfect for students, parents, or professionals seeking evening flexibility in DC.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and service disruptions efficiently
- Document interactions accurately in our CRM system
- Collaborate with day-team members for seamless service continuity
- Meet daily performance metrics for response times and resolution rates
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a fast-paced environment
- Evening and weekend availability (4:00 PM - 11:00 PM)