Job Description
Join our award-winning team at Nexus Solutions Group as an Evening Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional client experiences during flexible evening hours (5 PM - 10 PM). Perfect for students, parents, or career-changers seeking work-life balance, this role offers competitive pay, comprehensive training, and clear pathways to full-time advancement. Enjoy our modern downtown Atlanta facility with free parking and a vibrant, inclusive culture focused on growth and recognition.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve complex account issues using CRM tools while maintaining service excellence metrics
- Collaborate with cross-functional teams to ensure seamless customer journey resolution
- Document interactions and provide actionable insights for process improvement
- Uphold company compliance standards and data security protocols
- Maintain positive team environment through knowledge sharing and peer support
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional written/verbal communication skills with empathetic approach
- Proficiency with CRM platforms (Salesforce experience preferred)
- Ability to multitask effectively in fast-paced evening shifts
- Strong problem-solving skills with attention to detail
- Flexibility to work weekends and holidays during peak seasons
- High school diploma or equivalent; college degree preferred