Job Description
Join our dynamic team at Fort Worth Community Services and make a difference in our vibrant community! We're seeking dedicated Evening Customer Service Specialists to provide exceptional support during our peak evening hours. This flexible role offers the perfect balance for students, parents, or professionals seeking supplemental income while gaining valuable experience in customer relations.
As a key member of our support team, you'll assist clients with inquiries, resolve issues efficiently, and maintain our high service standards. We provide comprehensive training and a supportive work environment with opportunities for advancement.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts
- Resolve customer issues promptly and maintain accurate documentation
- Process transactions and update client information in our CRM system
- Collaborate with day-shift teams to ensure seamless service continuity
- Contribute to process improvements based on customer feedback
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environments
- Strong communication skills with clear phone etiquette
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and problem-solve autonomously
- Flexible schedule availability (evenings and weekends required)
- Positive attitude and commitment to exceptional service