Job Description
Join our dynamic team at GlobalConnect Solutions, a leading customer experience provider, and help shape how brands interact with their customers. We're seeking passionate Evening Customer Service Specialists to deliver exceptional support during peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth within our expanding Charlotte operations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently in evening shifts (3 PM - 11 PM)
- Basic technical troubleshooting aptitude
- Flexible availability including weekends