Job Description
Join Albuquerque's premier customer service team and transform your evening hours into a rewarding career opportunity! We're seeking dedicated professionals to deliver exceptional support during our high-traffic evening shifts. Enjoy competitive pay, flexible scheduling, and a pathway to full-time advancement while serving New Mexico's vibrant community. Perfect for students, parents, and career changers seeking work-life balance.
Why Join Us?
• Industry-leading training and certification programs
• Health benefits available for full-time transitions
• Employee referral bonuses and performance incentives
• Modern downtown workspace with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat during evening hours (4 PM - midnight)
- Resolve billing, technical, and service issues with first-contact resolution
- Update and maintain customer records in CRM systems with 98% accuracy
- Collaborate with overnight teams for seamless service continuity
- Identify upsell opportunities for premium service packages
- Document interactions and escalate complex cases appropriately
- Participate in bi-weekly evening shift training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear phone etiquette
- Ability to multitask in fast-paced evening operations
- Reliable transportation for flexible evening shift availability
- Spanish fluency required (bilingual certification a plus)
- Basic technical troubleshooting knowledge