Job Description
Join our dynamic team at Coastal Connect Solutions and become the voice of our brand during peak evening hours! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible part-time role offers competitive pay, comprehensive training, and the opportunity to grow your career while maintaining work-life balance. Work in a modern, collaborative environment where your contributions directly impact customer satisfaction and business success. Perfect for students, professionals seeking supplemental income, or those who thrive in evening schedules.
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and chats during evening shifts (4 PM - 12 AM)
- Resolve customer inquiries with empathy and efficiency while maintaining brand voice standards
- Process transactions, troubleshoot technical issues, and escalate complex cases appropriately
- Document interactions accurately in CRM systems and contribute to process improvements
- Collaborate with day-shift teams to ensure seamless customer experience continuity
- Meet key performance metrics including resolution rates and customer satisfaction scores
- Participate in ongoing product knowledge training and team meetings
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- Minimum 1 year customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with professional phone demeanor
- Ability to multitask effectively in fast-paced, high-pressure situations
- Strong problem-solving skills and proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable transportation and consistent evening/weekend availability required
- Spanish bilingual skills highly preferred but not mandatory
- Must pass background check and pre-employment skills assessment