Job Description
Join New Orleans' premier hospitality team as an Evening Customer Service Specialist! Bayou Hospitality Group is seeking vibrant, guest-focused professionals to deliver exceptional experiences during our peak evening hours. This flexible role offers competitive pay, dynamic work environment, and opportunities for advancement within our growing portfolio of iconic New Orleans establishments. Perfect for night owls, students, and career changers seeking meaningful part-time work in the heart of the French Quarter.
Responsibilities
- Deliver world-class customer service to guests via phone, email, and in-person inquiries
- Manage reservation systems and optimize evening seating arrangements for maximum efficiency
- Process payments accurately and maintain secure financial transaction records
- Coordinate with kitchen and service teams to ensure seamless guest experiences
- Resolve guest concerns promptly while maintaining brand standards
- Assist with venue preparation and closing procedures during evening shifts
- Contribute to team training and knowledge-sharing initiatives
Qualifications
- Minimum 1 year customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with POS systems and reservation software
- Ability to work flexible evening schedules (4 PM - 12 AM)
- Strong attention to detail and multitasking capabilities
- Valid Louisiana Food Handler's Certificate (or willingness to obtain)
- High school diploma or equivalent; college coursework preferred