Job Description
Join our dynamic team at Raleigh Retail Solutions, where we're revolutionizing customer experiences through exceptional service! We're seeking Evening Customer Service Specialists to support our growing operations during high-demand evening and weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Raleigh. This role offers immediate opportunities for advancement and professional growth, perfect for students, career changers, or those seeking supplemental income.
Our ideal candidates thrive in fast-paced settings and possess a genuine passion for helping others. You'll be the face of our brand during peak hours, ensuring every customer interaction exceeds expectations. Training provided – no prior experience required!
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person during evening/weekend shifts
- Process transactions accurately using POS systems while maintaining cash handling standards
- Resolve customer inquiries and complaints with empathy and efficiency
- Assist with inventory management and merchandising during off-peak hours
- Collaborate with team members to ensure seamless store operations
- Uphold brand standards in visual merchandising and store appearance
- Document customer feedback and operational insights for continuous improvement
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Availability for evening shifts (4 PM - 12 PM) and weekends
- Basic math and computer literacy skills
- Strong communication and problem-solving abilities
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and customer-first mindset
- Reliable transportation and punctuality
- Willingness to work flexible schedules including holidays