Job Description
Join our dynamic hospitality team as an Evening Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible role is perfect for students, career changers, or anyone seeking evening work-life balance. Enjoy competitive pay, free staff meals, and a vibrant work environment in central London.
What We Offer:
- Competitive hourly rate with weekend premiums
- Free on-site meals during shifts
- Staff discounts across our venues
- Flexible scheduling around your commitments
- Full training provided
Responsibilities
- Provide exceptional customer service to evening guests across multiple hospitality venues
- Manage reservations and seating arrangements efficiently
- Process payments and operate POS systems accurately
- Resolve guest inquiries and concerns promptly
- Collaborate with kitchen and bar teams for seamless service
- Maintain cleanliness and hygiene standards in all public areas
- Support venue opening/closing procedures
Qualifications
- No experience necessary – full training provided
- Strong communication skills and approachable demeanor
- Ability to work evenings and weekends reliably
- Basic numeracy and cash handling skills
- Team-oriented mindset with collaborative spirit
- Positive attitude and problem-solving aptitude
- Right to work in the UK
- Must be 18+ due to licensing requirements