Job Description
Join our award-winning hospitality team at Urban Hospitality Group! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional experiences during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment in Jacksonville's bustling downtown district. Perfect for students, parents, and career changers seeking evening flexibility.
Our ideal candidates thrive in fast-paced settings, possess outstanding communication skills, and are passionate about creating memorable guest interactions. Enjoy perks like free parking, meal discounts, and potential for advancement into full-time roles with benefits.
Responsibilities
- Manage guest inquiries and provide personalized assistance during evening hours
- Process reservations and coordinate dining experiences for walk-in guests
- Resolve customer concerns with professionalism and empathy
- Collaborate with kitchen and service teams to ensure seamless operations
- Maintain detailed guest preference records for personalized service
- Support inventory management and opening/closing procedures
- Contribute to a positive team atmosphere through active communication
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional verbal communication and problem-solving abilities
- Availability to work evenings (4 PM - 12 PM) and weekends
- Proficiency with reservation systems and POS technology
- Ability to multitask in high-pressure environments
- Valid Florida driver's license for potential errands
- Food safety certification (or willingness to obtain)