Job Description
Join our award-winning team as an Evening Customer Service Specialist in the heart of Dallas! We're seeking dynamic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and growth opportunities for both part-time and full-time candidates. Perfect for students, career-changers, or those seeking supplemental income with a reputable hospitality leader.
Enjoy our modern downtown location near DART transit, employee discounts, and a supportive work culture that values work-life balance. Evening shifts (3 PM - 11 PM) provide ideal scheduling flexibility while contributing to Dallas's vibrant service industry.
Responsibilities
- Provide exceptional in-person and phone customer service during evening hours
- Process reservations, payments, and resolve guest inquiries promptly
- Coordinate with overnight staff for seamless service transitions
- Maintain immaculate facility appearance and safety standards
- Upsell premium services using consultative selling techniques
- Document guest feedback and operational insights daily
- Collaborate with cross-functional teams to optimize evening operations
Qualifications
- Minimum 1 year customer service or hospitality experience
- Flexible availability for evening shifts (3 PM - 11 PM)
- Strong conflict resolution and communication skills
- Proficiency with reservation systems and POS software
- Ability to work independently with minimal supervision
- Basic cash handling and credit card processing knowledge
- Valid Texas ID and reliable transportation
- Spanish fluency preferred (not required)