Job Description
Join Urban Hospitality Group's dynamic team as an Evening Customer Service Specialist! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during our peak evening hours (4 PM - 11 PM). This flexible part-time role offers competitive compensation and opportunities for advancement within our growing Columbus hospitality portfolio. Perfect for students, career changers, or anyone seeking evening work-life balance.
Our ideal candidates thrive in fast-paced environments, possess excellent communication skills, and share our passion for creating memorable guest interactions. Enjoy a supportive team atmosphere, comprehensive training, and consistent weekly schedules.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage reservation systems and process bookings with accuracy
- Resolve guest inquiries and concerns promptly and professionally
- Collaborate with day staff to ensure seamless service transitions
- Maintain detailed documentation of guest feedback and service metrics
- Support venue operations during evening events and peak hours
Qualifications
- High school diploma or equivalent; customer service experience preferred
- Strong verbal communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Proficiency with reservation software and Microsoft Office Suite
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Must be 18+ years old