Job Description
Join our vibrant team as an Evening Customer Service Specialist at Urban Hospitality Group! We're seeking energetic individuals to deliver exceptional guest experiences during our evening operations. This flexible part-time role offers competitive compensation in a dynamic hospitality environment, perfect for students or professionals seeking evening work-life balance. Enjoy a supportive culture with growth opportunities while serving Philadelphia's diverse community.
Responsibilities
- Provide exceptional customer service during evening hours (4 PM - 11 PM)
- Manage guest inquiries and resolve service issues with professionalism
- Process transactions accurately using POS systems
- Maintain immaculate facility appearance and safety standards
- Collaborate with team members to ensure seamless operations
- Assist with inventory management and stocking procedures
- Contribute to a positive, inclusive work environment
Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and in team settings
- Basic computer literacy and comfort with technology
- Flexibility to work evenings and weekends
- High school diploma or equivalent required
- Reliable transportation to Arch Street location
- Positive attitude and problem-solving mindset