Job Description
Join our dynamic team at Miami's premier hospitality destination! We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive compensation in a vibrant South Beach setting, perfect for students or professionals seeking supplemental income. Enjoy complimentary parking, employee discounts, and a supportive team environment while working with world-class hospitality professionals.
Responsibilities
- Provide exceptional in-person customer service to evening guests and clients
- Manage reservation systems and check-in/check-out procedures efficiently
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate transaction records
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain cleanliness and organization of guest areas
- Support inventory management and basic administrative tasks
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and interpersonal skills
- Ability to work evenings (3 PM - 11 PM), weekends, and holidays
- Basic proficiency with reservation software and POS systems
- Professional appearance and demeanor
- Multilingual capabilities (Spanish/English) highly preferred
- Must be authorized to work in the United States