Job Description
Join Charlotte's premier hospitality team as an Evening Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers both part-time and full-time opportunities with competitive compensation and growth potential. Perfect for students, career changers, or anyone seeking rewarding evening work in Charlotte's vibrant hospitality scene.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage guest reservations and optimize seating arrangements
- Process payments and maintain accurate transaction records
- Coordinate with kitchen and service teams to ensure seamless operations
- Resolve guest inquiries and complaints with professionalism
- Prepare nightly reports and maintain service area cleanliness
- Train and mentor new team members during evening shifts
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or hospitality experience
- Availability for evenings, weekends, and holidays
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic proficiency with reservation and POS systems
- Positive attitude and commitment to teamwork