Job Description
Join our dynamic team at Metro Hospitality Solutions as an Evening Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay and opportunities for growth in Philadelphia's vibrant hospitality scene. Perfect for students, professionals seeking evening work, or career changers. Apply today and become part of our award-winning team!
Responsibilities
- Provide exceptional customer service to guests during evening hours
- Manage reservations and check-in/out procedures efficiently
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate transaction records
- Collaborate with day-shift staff for seamless operations
- Uphold strict hygiene and safety standards
- Assist with evening event setup and breakdown as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work evenings (4 PM - 12 PM) weekends
- Basic proficiency with POS systems
- Valid Pennsylvania driver's license (if applicable)
- Flexible availability including weekends and holidays
- Positive attitude and team-oriented mindset