Job Description
Join our award-winning hospitality team as an Evening Customer Service Specialist in sunny California! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a vibrant workplace culture. Perfect for students, parents, or anyone seeking work-life balance. Comprehensive training provided!
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person inquiries
- Manage reservation systems and process payments accurately
- Resolve guest concerns with empathy and efficiency
- Coordinate with housekeeping and maintenance teams
- Prepare nightly reports and maintain detailed records
- Uphold brand standards and safety protocols
- Assist with special event coordination as needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Availability to work evenings (4 PM - 11 PM) weekends
- Proficient in reservation software and MS Office
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of hospitality industry preferred
- Valid California driver's license (if required for errands)