Job Description
We are seeking a dedicated Evening Customer Service Representative to join our high-performing team in Tampa, FL. If you are looking for a stable career with a modern company culture, flexible scheduling, and competitive compensation, this is the opportunity for you. We specialize in providing exceptional support to our clients and value our team members' work-life balance.
As an Evening Specialist, you will be the face of our brand after hours, ensuring our clients receive the same premium service they expect during the day.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Assist customers with product information, order status, and troubleshooting technical issues.
- Document all customer interactions and transactions accurately in our CRM system.
- Identify and escalate complex issues to the appropriate internal teams for resolution.
- Maintain a professional, polite, and positive demeanor in every interaction.
- Contribute to team meetings and provide feedback on common customer pain points.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of customer service experience in a professional setting.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently in a remote or hybrid environment during evening shifts.
- Strong problem-solving skills and the ability to remain calm under pressure.