Job Description
Are you looking for a rewarding part-time opportunity in the heart of Portland?
Metro Customer Solutions is currently seeking dedicated individuals to join our growing team. We specialize in providing exceptional support to our clients and pride ourselves on a culture of inclusivity and excellence. We are specifically looking for candidates available for evening and weekend shifts.
As an Evening Customer Service Representative, you will be the first point of contact for our valued customers, ensuring their needs are met with patience and professionalism. This role offers the perfect balance of work and life, ideal for students or those seeking supplemental income.
Why Join Us?
- Competitive hourly wage ($18 - $25/hr).
- Flexible scheduling tailored to your lifestyle.
- Comprehensive training program provided.
- Opportunity for growth within a stable organization.
Responsibilities
- Assist customers via phone, email, and live chat with complex inquiries and product information.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Process transactions accurately and maintain up-to-date customer records.
- Collaborate with the morning shift team to ensure seamless service coverage.
- Adhere to company policies and safety protocols during night operations.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong computer proficiency and typing skills.
- Ability to work independently with minimal supervision.
- Excellent verbal and written communication skills.