Job Description
Are you looking for a flexible schedule that works around your life? Pacific Coast Retail Solutions is currently seeking dedicated Evening Customer Service Representatives to join our growing team in San Diego. We pride ourselves on providing exceptional service to our clients, and we need reliable individuals to help us maintain that standard during our evening shifts.
As an Evening Part-Time Associate, you will be the face of our brand after hours, ensuring our customers receive the same premium support they expect. We offer a competitive hourly rate, a collaborative work environment, and the opportunity for growth within the company.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr)
- Flexible evening and weekend schedules
- Professional development and training
- Supportive team culture
Responsibilities
- Manage Customer Inquiries: Respond to phone calls, emails, and live chat messages with professionalism and efficiency.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure satisfaction.
- Process Transactions: Accurately handle order processing, returns, and exchanges within established guidelines.
- Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.
- Team Collaboration: Communicate effectively with day-shift teams to ensure seamless operations.
- Feedback Loop: Provide valuable insights on customer trends and feedback to management.
Qualifications
- Availability: Must be available to work evenings (e.g., 4:00 PM – 12:00 AM) and weekends.
- Experience: Previous customer service experience is preferred but not required; training provided.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Proficiency in Microsoft Office Suite and CRM software.
- Reliability: A strong work ethic and the ability to work independently.
- Education: High School Diploma or GED equivalent.