Job Description
Are you looking for a rewarding part-time job that offers the flexibility you need? Apex Support Solutions is urgently hiring for our evening shift team in Austin, Texas. We are looking for individuals who are passionate about helping others and thrive in a dynamic environment.
As an Evening Customer Service Representative, you will be the voice of our brand, ensuring our clients receive top-notch support during their evening hours. This role is perfect for students, parents, or anyone looking to supplement their income with a flexible schedule.
Why Join Us?
- Flexible Schedule: Set your own hours around your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Remote/Hybrid Option: Work from the comfort of your home or our office.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying solutions and providing accurate information.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the morning support team to ensure seamless workflow transitions.
- Process returns, exchanges, and refunds according to company policy.
- Stay informed about product updates and company policies to assist customers effectively.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in customer service or call center operations.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Basic computer proficiency (Microsoft Office, email, and CRM software).
- Must be available to work evening shifts, including weekends, as needed.