Job Description
Are you looking for flexible evening opportunities in New York?
Skyline Enterprise Solutions is seeking a dedicated and professional Customer Service Representative to join our high-performing team. We offer a dynamic work environment where you can balance your career with your lifestyle through our evening shift options.
In this role, you will be the voice of our brand, assisting clients with inquiries, resolving issues efficiently, and ensuring a premium customer experience during our peak evening hours.
Why Join Us?
- Competitive hourly pay ($18 - $24.50)
- Flexible Full-Time and Part-Time schedules available
- Comprehensive health benefits for eligible full-time employees
- Professional development and growth opportunities
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer complaints and issues with patience and professionalism, escalating complex cases to management when necessary.
- Accurately document customer interactions and account information in our CRM system.
- Process orders, returns, and exchanges efficiently while adhering to company policies.
- Build rapport with customers to ensure retention and loyalty.
- Collaborate with cross-functional teams to improve service processes.
- Stay updated on product knowledge and service procedures to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree or equivalent experience preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Strong verbal communication and active listening skills.
- Ability to work evening shifts, including weekends and holidays, as required.
- Proficiency with Microsoft Office Suite and CRM software.
- Must be reliable, detail-oriented, and able to work in a fast-paced environment.
- Fluency in English is required.