Job Description
Are you seeking a rewarding career in Fresno, CA with the flexibility of evening and weekend shifts? Horizon Support Solutions is currently hiring enthusiastic individuals to join our team as Entry-Level Customer Service Representatives.
We pride ourselves on providing top-tier support to our clients and offer a comprehensive benefits package, paid training, and a clear pathway for career advancement. If you are reliable, communicative, and ready to work, we want to hear from you.
Key Benefits:
- Flexible Schedule: Evening (4:00 PM – 12:00 AM) and Weekend shifts available.
- Competitive Pay: $18.00 – $22.00 per hour based on experience.
- Full Benefits: Medical, Dental, and Vision insurance available after 90 days.
- Professional Growth: Ongoing training and internal promotion opportunities.
Join a company that values your time and your talent.
Responsibilities
- Assist customers via phone, email, and live chat regarding products and services.
- Resolve incoming inquiries and complaints in a professional and timely manner.
- Document all customer interactions accurately in the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Follow standard operating procedures to ensure compliance and consistency.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Willingness to work evenings, weekends, and holidays as needed.