Job Description
Are you looking for a rewarding part-time position that fits your evening schedule? Cleveland Support Hub is seeking a dedicated Evening Customer Service Representative to join our dynamic team. We pride ourselves on delivering top-tier support and value our employees' work-life balance.
As a key member of our evening operations, you will play a crucial role in ensuring our clients receive the assistance they need during their peak hours. We offer a collaborative environment, competitive pay, and opportunities for growth.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues efficiently and professionally while maintaining a positive tone.
- Update customer accounts and accurately document interactions within our CRM system.
- Collaborate with the morning shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies, including confidentiality and data security protocols.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field is a plus.
- Strong verbal and written communication skills with an emphasis on empathy and clarity.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Reliable, punctual, and capable of working a flexible evening schedule (e.g., 4:00 PM - 10:00 PM).
- Ability to work independently as well as part of a team.