Job Description
Are you seeking a flexible career that respects your personal time? Apex Digital Solutions is currently hiring dedicated Evening and Weekend Support Specialists to join our growing team in Wichita. We understand the importance of work-life balance and offer a schedule designed to fit your lifestyle while providing competitive pay and comprehensive benefits.
In this role, you will be the face of our brand for our evening and weekend clientele. You will handle customer inquiries, resolve technical issues, and ensure every client leaves satisfied. If you are a self-motivated professional looking for a part-time opportunity with growth potential, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Choose shifts that work around your life, including evenings and weekends.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and internal advancement.
- Modern Work Environment: Collaborative team culture with remote-friendly options.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening and weekend hours.
- Resolve technical issues and troubleshoot client problems efficiently and professionally.
- Document all customer interactions and solutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless workflow during shift handovers.
- Identify opportunities to upsell products or services to existing customers.
- Maintain a high level of professionalism and patience in high-volume situations.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous customer service or support experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Basic computer literacy and ability to navigate multiple software applications.
- Must be reliable and able to commit to a consistent weekly schedule.