Job Description
Are you looking for a stable evening part-time job in Philadelphia that offers growth opportunities? CitySide Support Solutions is seeking a dedicated Entry Level Customer Service Representative to join our dynamic team.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier assistance during our evening shifts. We value reliability, communication skills, and a positive attitude. This is an excellent opportunity for students or professionals seeking a flexible schedule.
Responsibilities
- Manage high-volume incoming calls and customer inquiries with empathy and efficiency.
- Resolve customer issues and provide accurate information regarding products and services.
- Maintain a professional and welcoming demeanor in every interaction.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless operations.
- Identify opportunities to upsell or cross-sell products to meet targets.
Qualifications
- High school diploma or equivalent required.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work flexible evening shifts, including weekends and holidays.
- Strong problem-solving and conflict resolution abilities.
- Reliable transportation and punctual attendance record.