Job Description
Are you looking for a rewarding career with flexible hours? Metro Tech Solutions is seeking dedicated Evening Customer Service Representatives to join our growing team in New York City. We offer an excellent opportunity for entry-level professionals to gain valuable experience in a dynamic corporate environment.
Why Join Us?
- Flexible Scheduling: Work your way to financial freedom with evening shifts (4:00 PM - 12:00 AM).
- No Experience Needed: We provide comprehensive training to help you succeed.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
- Growth Opportunities: Clear paths for career advancement within the company.
As an Evening Support Associate, you will be the voice of our brand, ensuring our clients receive the highest level of service.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy, aiming for first-contact resolution.
- Accurately update customer accounts and record interactions in our CRM database.
- Collaborate with the day-shift team to ensure seamless operations.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and as part of a team.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and occasional weekends.