Job Description
Welcome to Baltimore Support Hub. We are a premier provider of community services, and we are actively seeking a dedicated Evening Customer Service Representative to join our expanding team. If you are a night owl who enjoys helping others and values a supportive work environment, we want to hear from you.
This is an excellent opportunity for those looking for evening part time jobs in Baltimore that offer competitive pay and career advancement. We pride ourselves on a culture of inclusivity, professional growth, and community impact.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening shifts.
- Resolve incoming inquiries and escalate complex issues to management promptly.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate effectively with the day-shift team to ensure seamless service continuity.
- Assist with light administrative duties and data entry as required.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as part of a rotating schedule.
- Proficiency in using computer systems and standard office software.
- A positive attitude and a willingness to learn.