Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Customer Service Representative! We're urgently seeking friendly, energetic individuals to deliver exceptional guest experiences during our peak evening hours. This is a fantastic opportunity for students, career changers, or anyone seeking flexible evening work in the heart of San Francisco. Enjoy competitive pay, a supportive team environment, and the satisfaction of making every guest feel valued.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage reservations and bookings with precision and attention to detail
- Resolve guest inquiries and complaints promptly and professionally
- Process payments and maintain accurate transaction records
- Collaborate with team members to ensure seamless evening operations
- Assist with venue preparation and post-event cleanup
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability evenings and weekends (5 PM - 1 PM)
- Basic proficiency with POS systems and Microsoft Office
- Positive attitude with a passion for helping others