Job Description
Join CityScape Hospitality's dynamic team as an Evening Customer Service Representative! We're urgently seeking energetic individuals to provide exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth in Sacramento's vibrant hospitality scene. Enjoy a supportive work environment while serving our diverse clientele at our downtown location.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person inquiries
- Manage reservation systems and process bookings with accuracy
- Address guest concerns and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Update guest profiles and maintain detailed records
- Assist with check-in/check-out procedures during evening shifts
- Contribute to a positive team atmosphere through collaboration
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with reservation software (e.g., Opera, Sabre)
- Ability to work evenings, weekends, and holidays
- Basic knowledge of Sacramento area attractions
- Valid California driver's license (for occasional errands)
- Flexible availability including weekends