Job Description
Urban Connect Solutions is urgently seeking Evening Customer Service Representatives to join our vibrant team in Dallas, TX. This part-time role offers competitive pay and flexible evening shifts, perfect for students, parents, or professionals seeking supplemental income. As a customer-facing ambassador, you'll deliver exceptional support to our diverse clientele while building valuable career skills. Enjoy a modern, inclusive workplace culture with rapid advancement opportunities and immediate start dates for qualified candidates.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document all interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Proactively identify upsell opportunities to enhance customer loyalty
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced, deadline-driven setting
- Reliable transportation and flexible availability (4pm-12pm shifts)
- Strong problem-solving abilities with customer-first mindset
- Pass background check and pre-employment assessment