Job Description
Are you seeking a stable full-time position in San Jose, CA that offers evening flexibility? TechHorizon Solutions is currently hiring dedicated Customer Service Representatives to join our elite support team. We pride ourselves on delivering top-tier service and offer a comprehensive benefits package including health insurance, paid time off, and career growth opportunities.
As an Evening Representative, you will be the voice of our brand, ensuring our clients receive timely and effective solutions. If you are looking for a dynamic environment where your contributions matter, we want to hear from you.
Responsibilities
- Manage high-volume incoming calls and emails during evening shifts.
- Resolve customer complaints and technical issues with empathy and efficiency.
- Update customer accounts and records with accurate information.
- Escalate complex issues to senior management when necessary.
- Collaborate with cross-functional teams to improve service protocols.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is preferred.
- Must be available to work evenings (e.g., 4:00 PM – 12:00 AM).
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision.