Job Description
Join Global Solutions Inc. as an Evening Customer Service Representative and unlock flexible career opportunities in Columbus! We're seeking dynamic individuals to deliver exceptional customer experiences during evening hours (4 PM - 12 AM). Whether you're seeking supplemental income or a full-time career transition, our competitive pay, comprehensive training, and collaborative environment make this role perfect for students, parents, and career changers. Full-time positions include health benefits and advancement opportunities.
Why Join Us?
- Flexible scheduling accommodating your lifestyle
- Industry-leading pay and performance bonuses
- Free professional development and certification programs
- Inclusive, award-winning workplace culture
- Modern downtown Columbus office with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed KPIs for call handling time and first-contact resolution
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to work independently during evening shifts
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for 4 PM - 12 AM shifts
- Basic technical troubleshooting knowledge