Job Description
Join our award-winning hospitality team as an Evening Customer Service Representative! We're seeking dynamic individuals to deliver exceptional guest experiences during evening hours at our premium Chicago location. This immediate hire position offers flexible scheduling and growth opportunities within our expanding portfolio. Enjoy competitive pay, comprehensive training, and a vibrant work environment in the heart of downtown Chicago.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Process reservations and manage booking systems with precision
- Resolve guest complaints with empathy and efficiency
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain detailed customer records and documentation
- Uphold brand standards through professional communication
- Support venue operations during peak evening hours
Qualifications
- Minimum 1 year customer service experience
- Strong verbal communication skills in English
- Proficiency with reservation software and MS Office
- Ability to multitask in fast-paced environments
- Flexible availability for evening shifts (4PM-12AM)
- Positive attitude and problem-solving mindset
- High school diploma or equivalent
- Basic knowledge of Chicago tourism landscape preferred