Job Description
Join our dynamic team at Hospitality Plus San Antonio as an Evening Customer Service Associate! Perfect for students, career-changers, or those seeking flexible evening hours. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, a supportive work environment, and opportunities for advancement in the thriving hospitality industry.
Our evening shift offers a perfect work-life balance, allowing you to pursue daytime commitments while building valuable customer service skills. As a key member of our front-desk team, you'll be the first point of contact for our guests, ensuring exceptional service experiences that keep them returning.
Responsibilities
- Greet and assist guests with check-in/check-out processes
- Answer phone inquiries and manage reservations
- Handle guest complaints with professionalism and empathy
- Perform light cleaning and maintenance of common areas
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Reliable transportation to evening shifts
- Ability to stand/walk for extended periods
- Basic computer literacy
- Positive attitude and team player mentality
- No experience necessary – training provided