Job Description
Are you looking for a flexible evening schedule that works with your lifestyle? Join our growing team at Indy Support Solutions in Indianapolis, Indiana, as an Evening Customer Service Associate. We are seeking dedicated individuals who thrive in a quiet, focused environment and want to make a difference for our customers after hours. This is an excellent opportunity for students, parents, or anyone seeking a secondary income stream without the stress of morning commutes.
We offer a competitive hourly wage, comprehensive training, and a supportive team culture. If you possess a friendly demeanor and a problem-solving mindset, we want to hear from you.
We offer a competitive hourly wage, comprehensive training, and a supportive team culture. If you possess a friendly demeanor and a problem-solving mindset, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed and up-to-date records of customer interactions and account history.
- Collaborate with the morning support team to ensure seamless handovers of ongoing issues.
- Identify opportunities to upsell products and services to evening shoppers.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory.
- Strong written and verbal communication skills.
- Ability to work evenings from 4:00 PM to 12:00 AM.
- Basic computer proficiency and typing skills (40+ WPM).
- Must be reliable and able to pass a background check.