Job Description
Are you seeking a flexible, rewarding opportunity in the heart of Fresno? Fresno Support Hub is currently hiring dedicated Evening Customer Service Associates to join our dynamic team. We pride ourselves on delivering exceptional service to our community, and we are looking for individuals who thrive in a fast-paced environment and enjoy helping others.
As a key member of our support team, you will play a crucial role in resolving customer inquiries, processing orders, and ensuring a seamless experience for our clients during our busy evening shift hours. This is an excellent opportunity for those looking to balance work with personal commitments while building a stable career.
Why Join Us?
- Flexible Scheduling: Choose evening shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Potential: Clear pathways for advancement within the company.
Don't miss this chance to grow professionally in a supportive environment. Apply today to become part of the Fresno Support Hub family!
Responsibilities
- Greet and assist customers in person, via phone, and through digital channels during evening hours.
- Resolve customer complaints and inquiries with patience, empathy, and efficiency.
- Process transactions accurately and handle cash or digital payments.
- Answer questions regarding products, services, and company policies.
- Collaborate with the day-shift team to ensure a smooth handover of operations.
- Maintain a clean, organized, and welcoming workspace.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or retail is preferred but not mandatory.
- Ability to work flexible evening shifts, including weekends and holidays.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer software and POS systems.
- Must be reliable, punctual, and able to work independently.