Job Description
Are you searching for Evening Part Time Jobs in Ohio that offer flexibility and professional growth? Columbus Support Solutions is currently seeking a dedicated Evening Customer Service Associate to join our dynamic team. In this role, you will be the voice of our brand, assisting clients with inquiries and resolving issues during our peak evening hours.
We pride ourselves on a premium work culture that values work-life balance. As a part-time evening staff member, you will enjoy a flexible schedule, competitive hourly pay, and opportunities for career advancement. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Responsibilities
- Manage Customer Inquiries: Handle inbound calls and emails from clients during evening shifts with a focus on accuracy and empathy.
- Issue Resolution: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction ratings.
- Data Management: Accurately log customer interactions and update internal records in our CRM system.
- Team Collaboration: Communicate effectively with day-shift supervisors and fellow team members to ensure seamless operations.
- Process Improvement: Identify common issues and suggest improvements to enhance the evening service experience.
Qualifications
- Education: High school diploma or GED required; associate degree preferred.
- Experience: Minimum of 1 year of customer service or support experience.
- Skills: Strong verbal communication skills and the ability to remain calm under pressure.
- Availability: Must be available to work evenings, weekends, and holidays as needed.
- Technical Proficiency: Basic computer literacy and familiarity with office software.