Job Description
Are you a driven student or recent graduate looking to kickstart your career? Apex Logistics Solutions is expanding our operations in Jacksonville, FL and Ohio, and we are actively seeking motivated individuals to join our elite customer service team. We specialize in providing high-quality logistics support and are looking for people who are ready to learn, grow, and excel.
Whether you are looking for evening shifts to balance your studies or a stable full-time position, we offer a competitive benefits package and a supportive work environment. We believe in investing in our team members and providing pathways for advancement.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Flexible Scheduling: We understand the demands of student life and offer shift flexibility.
- Professional Development: Paid training programs and clear career progression opportunities.
- Modern Facilities: Work in a state-of-the-art environment in the heart of Jacksonville.
Join us and become part of a team that values integrity, teamwork, and customer satisfaction.
Responsibilities
- Assist customers with inquiries regarding orders, shipping status, and product information via phone and email.
- Process returns, exchanges, and credit adjustments accurately and efficiently.
- Collaborate with the logistics and warehouse teams to resolve complex delivery issues.
- Maintain a clean, organized, and safe workspace in compliance with company safety protocols.
- Document all customer interactions and transactions in the CRM system.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Business or related field preferred).
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work evenings, weekends, and holidays as required by business needs.
- Basic computer proficiency and typing speed of 40+ WPM.
- Valid driver’s license and reliable transportation (for Ohio locations).
- Must be at least 18 years of age.