Job Description
URGENT HIRING ALERT! Join our dynamic team at Oakland City Services with immediate openings for Part-Time and Full-Time Customer Service Representatives in Oakland, CA. We're seeking dedicated professionals for evening and weekend shifts to deliver exceptional customer experiences.
Enjoy competitive pay ($18-$24/hr), flexible scheduling, and a supportive environment where your growth matters. No prior experience required – comprehensive training provided!
Why You'll Love Working Here:
- Competitive hourly pay + performance incentives
- Flexible evening/weekend shifts (Thu-Sun 4PM-11PM)
- Free parking and transit stipend
- Clear career advancement path
- Modern, inclusive workplace culture
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email
- Resolve billing issues and service complaints with empathy
- Process transactions and maintain accurate records
- Collaborate with support teams to ensure seamless service
- Exceed customer satisfaction metrics
- Adapt quickly to new technologies and procedures
- Uphold company values and service standards
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 1 year customer service experience
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, high-stress environments
- Flexibility to work evenings, weekends, and holidays
- Proficient with CRM software and MS Office
- Positive, resilient attitude with conflict resolution expertise