Job Description
Are you a natural problem solver looking for a rewarding career that fits your evening lifestyle? Pacific Tech Support Inc. is seeking motivated individuals to join our dynamic team in the heart of Silicon Valley as an Entry-Level Customer Service Associate. We pride ourselves on delivering exceptional support to our clients, and we are looking for friendly, reliable people to help us maintain our high standards of excellence.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are handled with efficiency and empathy. We offer a comprehensive training program designed to help you succeed, even if you have no prior experience. If you are looking for a stable job in San Jose with growth potential, we want to hear from you.
Responsibilities
- Assist customers via phone, email, and chat with product inquiries and technical troubleshooting.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with team leads to improve support processes and customer satisfaction scores.
- Stay up-to-date on company products and services to provide accurate information.
- Uphold company policies and brand standards during every interaction.
Qualifications
- High school diploma or equivalent; previous customer service experience is a plus but not required.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including evenings (3:00 PM - 11:00 PM) and weekends.
- Basic computer proficiency and typing speed of 40+ WPM.
- A positive attitude, a strong desire to learn, and a team-oriented mindset.
- Reliable internet connection and a quiet workspace for remote evening shifts.