Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Customer Service Associate! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during our evening hours. Perfect for students, parents, or anyone seeking a flexible evening schedule in Boston's vibrant downtown area. Enjoy competitive pay, free parking, and a supportive work environment where your contributions are valued.
Responsibilities
- Greet and assist guests with check-in/check-out procedures
- Handle guest inquiries and resolve service issues promptly
- Manage reservation systems and process payments accurately
- Maintain clean, organized lobby and common areas
- Collaborate with night shift team for seamless transitions
- Report maintenance concerns and operational issues
- Upsell hotel services and amenities when appropriate
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexible availability including weekends and holidays
- Basic computer proficiency with reservation systems
- Must be 18+ years old with reliable transportation