Job Description
We are seeking a dedicated and detail-oriented Evening Customer Service Associate to join our dynamic team in Oklahoma City. In this role, you will be the face of our brand during our peak evening hours, ensuring every customer receives a premium experience while resolving inquiries efficiently.
Our team prides itself on a collaborative environment where growth is encouraged and support is always available. If you are looking for a stable part-time opportunity with competitive pay and a professional atmosphere, we want to hear from you.
Responsibilities
- Manage Inbound & Outbound Communications: Handle a high volume of customer inquiries via phone, email, and chat during evening shifts.
- Resolve Issues Efficiently: Diagnose customer problems and provide accurate, timely solutions to ensure high satisfaction scores.
- Data Entry & Documentation: Maintain accurate records of customer interactions and transactions in our CRM system.
- Shift Operations: Oversee store operations and ensure the facility is secure and organized before and after hours.
- Team Collaboration: Work closely with the day shift team to ensure a seamless handover of critical information.
- Feedback Collection: Gather customer feedback and report trends to management to help improve our services.
Qualifications
- Education: High school diploma or equivalent required; Associate's degree preferred.
- Experience: Previous experience in customer service, retail, or logistics is highly desirable.
- Availability: Must be available to work evening shifts (4:00 PM - 12:00 AM) on a consistent basis.
- Skills: Excellent verbal communication skills with a professional and friendly demeanor.
- Technical Proficiency: Comfortable using computer systems, CRM software, and Microsoft Office Suite.
- Work Ethic: Ability to work independently with minimal supervision and handle pressure effectively.