Job Description
Join our vibrant team at City Hospitality Group as an Evening Customer Service Associate! We're seeking friendly, energetic individuals to create memorable guest experiences in our downtown Cleveland location. Perfect for students or career changers – no prior experience required! Enjoy competitive pay, flexible evening shifts (4 PM - 10 PM), and comprehensive training. Build your customer service skills while working in a modern, supportive environment with opportunities for advancement.
Responsibilities
- Deliver exceptional customer service with warm greetings and personalized assistance
- Process transactions accurately using POS systems and handle cash securely
- Stock inventory and maintain clean, organized retail spaces
- Answer product inquiries and provide helpful recommendations
- Operate point-of-sale equipment and resolve basic payment issues
- Collaborate with team members to ensure seamless evening operations
- Adhere to safety protocols and company standards at all times
Qualifications
- No prior experience required – comprehensive training provided
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Basic math skills for cash handling and inventory tasks
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with strong problem-solving abilities
- High school diploma or equivalent preferred