Job Description
Join our vibrant team as an Evening Customer Service Associate at Miami Hospitality Group! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our evening operations. This entry-level role offers flexible scheduling (5 PM - 11 PM) and is perfect for students or career changers looking to grow in the hospitality industry. Enjoy competitive pay, employee discounts, and a supportive work environment in the heart of Miami.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Manage check-in/check-out procedures for evening guests
- Process payments and maintain accurate financial records
- Respond to guest inquiries and resolve service issues promptly
- Collaborate with housekeeping and security teams for seamless operations
- Assist with light administrative tasks including data entry
- Uphold company standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States
- Reliable transportation to work location