Job Description
Join our dynamic team as an Evening Customer Service Associate at Sunshine Hospitality Group! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our peak evening hours. Perfect for students or career changers seeking flexible evening schedules in Orlando's vibrant tourism sector. Enjoy competitive pay, comprehensive training, and a supportive work environment where your contributions are valued.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Process reservations, bookings, and payments accurately using our proprietary software
- Resolve customer inquiries and concerns with professionalism and empathy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed records of customer interactions and transactions
- Assist with evening operational tasks including inventory checks and facility preparations
- Uphold brand standards and company policies at all times
Qualifications
- High school diploma or equivalent (current students welcome)
- Excellent communication and interpersonal skills
- Basic proficiency with digital systems and reservation software
- Strong problem-solving abilities and attention to detail
- Availability to work evenings (typically 4 PM - 12 PM)
- Positive attitude and team-oriented mindset
- No prior experience required – comprehensive training provided
- Reliable transportation to Universal Boulevard location