Job Description
Are you looking for a rewarding career that offers a perfect work-life balance? KC Prime Solutions is seeking a dedicated Evening Customer Experience Specialist to join our growing team in Kansas City, MO. We pride ourselves on delivering exceptional service to our clients, and we need someone who thrives in a dynamic, evening shift environment.
In this role, you will serve as the first point of contact for our valued customers, resolving inquiries with empathy and efficiency. Whether you are a seasoned professional or looking to start your career in customer service, we offer comprehensive training and a supportive culture that values your contribution.
Why Join Us?
- Flexible Schedule: Enjoy your mornings and afternoons with our evening shift (4:00 PM - 12:00 AM).
- Competitive Compensation: Earn between $18.00 and $25.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Handle a high volume of incoming customer calls and emails regarding products and services.
- Resolve complex customer issues and complaints with a focus on retention and satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Provide product recommendations and upsell opportunities in a consultative manner.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Proven experience in customer service, preferably in an evening or night shift role.
- Excellent verbal and written communication skills with a professional demeanor.
- Strong problem-solving abilities and the ability to think on your feet.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Ability to work independently with minimal supervision.