Job Description
Join Austin's premier tech support team as an Evening Customer Experience Specialist! We're seeking passionate individuals who thrive in flexible, evening schedules to deliver exceptional service during our peak hours. This role combines remote flexibility with in-person collaboration at our vibrant downtown Austin hub. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a company that values work-life balance.
Our ideal candidate brings energy and empathy to every interaction, helping clients navigate our cutting-edge platform with ease. With 20-25 weekly hours available between 5 PM - 11 PM, you'll maintain a healthy lifestyle while growing your career in a supportive environment. Experience Austin's nightlife scene after your shift ends!
Responsibilities
- Provide exceptional technical support via phone, chat, and email during evening hours
- Troubleshoot software/hardware issues using diagnostic tools and knowledge base
- Document interactions accurately in CRM system with attention to detail
- Collaborate with day-team specialists for seamless issue resolution
- Contribute to process improvement initiatives through feedback
- Maintain high customer satisfaction scores (CSAT) metrics
- Participate in monthly virtual training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong typing skills (50+ WPM) and computer proficiency
- Exceptional problem-solving and communication abilities
- Available to work 20-25 hours/week between 5 PM - 11 PM
- Self-starter with ability to work independently
- Basic knowledge of Windows/macOS operating systems
- Positive attitude and resilience under pressure